Returns, Exchanges & Refunds
Health & Hygiene Protocol
1. Personal & Hygiene Products
For health and hygiene reasons, opened or used intimate, menstrual, skincare, body-care, and other personal-care products cannot be returned or exchanged unless they arrived damaged, defective, or were incorrectly supplied.
2. Damaged or Defective Orders (48-Hour Window)
If something isn't right with your order, please contact us within 48 hours of delivery. Kindly provide your order number and clear photos or a short video of the issue via WhatsApp at +2348103641002 or email at thebloomingherwellness@gmail.com.
3. Unopened Items
Unopened and unused items in their original intact packaging may be considered for return or exchange within 3 days of delivery, subject to inspection.
4. Refund Processing Timeline
Approved refunds are processed within 3 to 5 business days back to your original payment method via Paystack.